• Permanent Full-time
  • Anywhere

Central Intelligence (CI) Support Coordinator

Date Posted

6/05/2021

Job Reference ID

14151

Location

Sydney, Australia

General Job Description

The CI Support Coordinator provides day-to-day support for the entire Polyglot Group team, especially assisting with all IT and system related matters at Polyglot Group. This includes the company’s CRM Salesforce as well as the day-to-day desktop support and troubleshooting.

Key Facts

  • Junior position with a career evolution perspective
  • International organisation & supportive and friendly team
  • Sydney based role (can not work remotely)

Full Job Description

YOUR MISSION

The CI Support Coordinator provides day-to-day support for the entire Polyglot Group team, especially assisting with all IT and system related matters at Polyglot Group. This includes the company’s CRM Salesforce as well as the day-to-day desktop support and troubleshooting.

KEY AREAS INCLUDE:

– IT Support & Helpdesk
– Systems Support
– Project Support

RESPONSIBILITIES

Key responsibilities include, but are not limited to:

1) IT Support & Helpdesk
The CI Support Coordinator assist with all IT related matters at Polyglot Group. He/ she will:
– Be the main IT contact person and liaise with our external IT provider HDIT for any day-to-day matter.
– Use the ticketing system application Zendesk to manage the request from all Polyglotters.
– Fully understand Polyglot Group’s IT set up on a global basis.
– Filter issues and provide basic support and troubleshooting, e. g. password resets, printer configuration etc.
– Create & maintain a process for asset records and maintenance.
– Assist with the management, customisation, and improvement of existing systems (e. g. software, cloud solutions etc.).
– Contribute to the automation of our processes, the future integration of the different systems used and suggest ideas for improvement and support the future growth of the business.
– Help the CI specialist Support to detect and manage high impact related issues that might occur and liaise with the Cyber Security Company.

2) Polyglot Group Systems Support

The CI Support Coordinator assists with the management of Polyglot’s CRM (Salesforce), Applicant Tracking System (TargetRecruit), Internal Support Ticketing Tool (Zendesk-Help Me), amongst others.  This means he/she will:
– Be the main contact person for all day-to-day system, IT and any Help Me matters.
– Fully understand Polyglot Group’s business structure and processes to guarantee an effective and optimised usage of the systems.
– Optimise workflows, custom fields, and processes within the systems.
– Be responsible for cleaning up data and duplicates.
– Be responsible for processing the CRM data backup.
– Assist with the creation of training content.
– Assist with the onboarding of new staff by setting up the workspace for new staff and liaise with internal HR.
– Stay actively informed and updated about the systems.

3) Project support
– Assist with the implementation of new systems, platforms, processes, workflows etc.
– Assist with the configuration and optimisation of all systems currently in place (e.g., CRM, Applicant Tracking System, ticketing system, HRIS, Payroll system, Knowledge Centre…), with the aim to improve current processes and tools. 
– Assist with the integration between systems/tools use by different department.
– Help to ensure all processes, tools and systems are GDPR compliant.

4) Teamwork, efficient resources, and Information Management
The CI Support Coordinator is accountable for understanding, using, and mastering all available resources as well as requesting potential lacking resources if they add value.

POSITION INTERACTIONS AND REPORTING

The CI Support Coordinator reports to the Global Head of Central intelligence and assist the CI specialist Support with all systems & projects matters. 
The CI Support Coordinator interacts efficiently with the entire team and all Polyglot Group departments globally.
The CI Support Coordinator understands the importance of being a service provider and partner to the entire team and has the appropriate sense of urgency for everything he/she is doing.

SKILLS REQUIRED

– Thorough knowledge of Information Technology 
– Motivated to learn new skills.
– Multi-tasking: being able to work on different projects and tasks at the same time.
– High level of attention to detail 
– Analytical skills
– Strong ability to be proactive and think outside the box.
– Listen, write, speak: Proficiency in the English language; knowledge of a second language is not a requirement, but beneficial.
– Flexibility to work across departments.
– Strong people skills, team player, with a collaborative approach and can-do attitude.
– Exemplary work ethics.

LOCATION

Sydney CBD, Australia

 

The Polyglot Group
William Gaguin Head of Talent Acquisition ANZ

With close to 10 years’ experience in International Recruitment, William’s expertise covers Finance, HR, Payroll, Purchasing, Sales, Administration and IT across all industries and company sizes. Being fluent in French, Spanish and English, as well as learning Arabic, William has worked for several global organisations and traveled the world over his

Connect with William Gaguin
The Polyglot Group +61 410 312 326
The Polyglot Group 129 Drummond Street,
Carlton, VIC,
Australia-3053

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