Customer Service & Call Centre

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Let us find the TALENTS that will make your customer the HERO of their story.

Customer service is a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. As technology evolves and businesses become more and more competitive, consumers and clients are always expecting better customer service experiences (eg. longer service hours (24/7), quicker support, etc.) This has a direct impact on the skills and competencies that you will need as a business to be successful and lead the way in your industry.

In an era when businesses see online support and call centres as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach by building human-centric customer service through great people and clever technology. With the right talents under your wing, your business will thrive. It will do so through better knowledge of your clients/customers as well as through the emotion that your team contributes.

“There are no traffic jams along the extra mile.”

Roger Stauback

Our Sectors

Banking &
Financial Services

Government &
Public Agencies

Transport
& Postal

Retail &
E-Commerce

Insurance

Tourism
& Travel

Warehousing

Environmental
Management

Our Specialties

Multilingual

Sales & Customer
Acquisition

Multi-Channel

Surveys

Mystery Shopping

Customer Care
& Retention

Lead Generation

Technical Support

Human Resources

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Payroll Outsourcing

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Language Solutions

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You are in good COMPANY

We have been working with Polyglot Group since the very beginning of our company's settlement in Australia back in 2011. Ever since Polyglot has been an important support in the recruitment of talented and skilful management level as well as tailored staff for all our business needs. Additionally, Polyglot has been providing effective case management, advice and timely HR support aligned with the multiple requirements sent by our Head Quarters in Spain. We continue to work with them and would not imagine a better partner.

Sebastian Kaisin - GM Mapfre Assistance + Insure & Go

Polyglot Group has worked with Datacom for many years, in particular on a long-term campaign with some very tricky language recruitment requirements. Polyglot’s approach has always been one of partnership, and it feels like a true working relationship, not simply a client-provider arrangement.

Sam Leis - Operations Manager | Datacom Connect

Having a single point of contact is immensely valuable, ensuring that our needs are always addressed quickly by someone who understands our business in detail. Polyglot’s international and multicultural background gives me confidence they will continue to provide quality multilingual recruitment services well into the future.

Sam Leis - Operations Manager | Datacom Connect

Have a project in mind?
Let’s Talk.

This could be the start
of something beautiful.

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