Customer service is a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. As technology evolves and businesses become more and more competitive, consumers and clients are always expecting better customer service experiences (eg. longer service hours (24/7), quicker support, etc.) This has a direct impact on the skills and competencies that you will need as a business to be successful and lead the way in your industry.
In an era when businesses see online support and call centres as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach by building human-centric customer service through great people and clever technology. With the right talents under your wing, your business will thrive. It will do so through better knowledge of your clients/customers as well as through the emotion that your team contributes.
We have been working with Polyglot Group since the very beginning of our company's settlement in Australia back in 2011. Ever since Polyglot has been an important support in the recruitment of talented and skilful management level as well as tailored staff for all our business needs. Additionally, Polyglot has been providing effective case management, advice and timely HR support aligned with the multiple requirements sent by our Head Quarters in Spain. We continue to work with them and would not imagine a better partner.
Polyglot Group has worked with Datacom for many years, in particular on a long-term campaign with some very tricky language recruitment requirements. Polyglot’s approach has always been one of partnership, and it feels like a true working relationship, not simply a client-provider arrangement.
Having a single point of contact is immensely valuable, ensuring that our needs are always addressed quickly by someone who understands our business in detail. Polyglot’s international and multicultural background gives me confidence they will continue to provide quality multilingual recruitment services well into the future.