Setup & Grow in Australia.
01.
THE CLIENT
Dialpad
Strong communication is the key to business growth, and Dialpad, an AI-powered, cloud-native business communications platform founded in 2011, understands this deeply. Their award-winning software embodies their vision to “Make Business Communications Great.”
In the era of flexible work, Dialpad’s innovative software is not only designed to empower users to create meaningful and productive connections from anywhere, on any device, but it is also trusted by over 25,000 forward-thinking brands, including Xero, TED, and WeWork. Therefore, revolutionising the way we think about work.
Founded
2011
HQ
San Ramon, California
Company Size
1000+ employees
Industry
Telecommunications
Specialties
Communications, SaaS, Remote Work, Distributed Work, Work From Home, Team Collaboration, Productivity, Artificial Intelligence, AI“Moving into international markets was slow, time consuming, and more expensive. Polyglot simplified all of that for us, and their customer support was (and continues to be) excellent.”
- Tasha Liniger, CHRO, Dialpad
02.
THE CHALLENGE
Dialpad aimed to expand its product operations into Australia and New Zealand to tap into the growing market opportunities and enhance their global presence. However, they faced a significant hurdle, the absence of a local entity. As a result, they needed to act fast, far quicker than traditional methods would allow. The urgency stemmed from the need to capitalise on the rapid adoption of flexible work solutions in these regions.
Dialpad faced significant challenges:
- No local entity in Australia and New Zealand
- The need to act fast to seize market opportunities and stay ahead of competitors.
- Navigating complex local regulations was time consuming
- The potential risk for non-compliance with local laws was high.
- The need for local expertise.
Determined to establish a local presence without delay, Dialpad sought an efficient and immediate solution. Consequently, this led them to partner with Polyglot Group.
03.
OUR SOLUTION
To expand quickly and efficiently on an international scale, Dialpad invested in an Employer on Record (EOR) solution, which we provided.
Recognising the urgency and complexity of Dialpad’s expansion into Australia and New Zealand, we embarked on a comprehensive approach:
- Initial consultation and planning
- We began with a thorough assessment of Dialpad’s expansion needs, developing a tailored EOR strategy to meet their objectives.
- Adopting a back-end administrative role
- Collaboration with Dialpad’s teams
- Working closely with Dialpad’s teams in Japan and the United States, we drew contracts and hired employees in Australia and New Zealand, facilitating seamless integration across regions.
- Legal protection and flexibility
- Our EOR solution offered legal protections and additional avenues for international expansion, allowing Dialpad to operate smoothly without the need for a local entity.
By adapting quickly to Dialpad’s urgent timeline and providing flexible, speedy solutions, we ensured a smooth and efficient market entry, out all-encompassing EOR services made the process faster, easier, and more cost-effective for Dialpad enabling them to capitalise on the rapid adoption of flexible work solutions in Australia and New Zealand.
“Polyglot provided a partnership that allowed us to enter new markets faster and with more flexibility.” – Tasha Liniger, CHRO, Dialpad
04.
THE RESULTS
Our fast turn-around and human-centric philosophy helped Dialpad expand into Australia and New Zealand in record time.
We helped grow the Australian team to a point that we have now transferred our EOR services to their own Australian entity established by Dialpad. For New Zealand, we are still assisting in their growth using EOR services.
Over the course of our partnership, Dialpad has almost doubled in size with over 1000 employees.
“Much of that expansion was outside of North America and Polyglot allowed us to hire in a number of regions where we didn’t have operations.” Tasha Liniger, CHRO, Dialpad
Our services are designed to nourish and grow businesses to help them reach their full potential. Our desire to help businesses flourish drives us to go above and beyond for our clients. This passion and urgency had us halving our usual turnaround times to make Dialpad’s dream a reality.
